Responsible Gaming

4fly.bet is here to provide an excellent and enjoyable gaming experience and recognize our

responsibility in preventing problematic activity. We advise all players to take into account the

following, and not game irresponsibly:

• Play for entertainment, not to make money.

• Avoid chasing losses.

• Establish limits for yourself.

• Do not let gambling interfere with your daily responsibilities.

• Never gamble unless you can cover losses.

• Take breaks.

See the below questions. If your answer to the majority of them is “YES”, we advise you take

action to prevent gambling from negatively impacting your life:

• Does gambling affect your work?

• Has gambling caused arguments with family/friends?

• Do you always return to win back your losses?

• Have you borrowed money to gamble?

• Do you see gambling as a source of income?

• Do you find it difficult to limit your gambling?

What to do?

Listed below are reputed organizations committed to helping those who struggle with gambling

problems, and can be contacted at any time:

• Gamblers Anonymous

• Gambling Therapy

• GamCare

How we can help

We advise all players who are concerned about their gambling behavior to take a break by

excluding themselves from their gaming account. Self-exclusion will lock your account for a

minimum of 6 months and no promotional material will be sent.Contact our experienced Customer Support team at any time to request this and they will kindly

assist you. A 7 day cooling off period is also available. We recommend that you contact all other

gambling sites where you have an account and request self-exclusion there also.

Underage gambling

Players must be of legal gambling age in their jurisdiction (at least 18+) in order to play at

4fly.bet. It is their responsibility to be aware of the age restriction where they reside and play,

and to confirm their legitimacy when creating an account at 4fly.bet. We also advise parents to

do the following:

• Password protect computer, mobile, and/or tablet.

• Do not leave device unattended when logged into your account.

• Make sure all account details and credit cards are inaccessible to children.

• Do not save passwords on your computer, write them down and keep somewhere out of

reach.

• Download filtering software (e.g. Net Nanny) to prevent minors from accessing

inappropriate sites.

Complaint

Anjouan Licensing Services Inc. should only be contacted by players when they believe an

Operator is in breach of their license. All disputes with an FirePlay Limited about a payout, a

blocked account, a delay, broken features and so on, should first be taken up directly with the

FirePlay Limited. If no resolution is found there are a number of independent bodies you can

contact, which should be listed on the Operator website 4fly.bet. If, however, the complaint

relates to an Operator breaching their license, you can contact Anjouan Licensing Services Inc.

directly via their Player Support channel or via the "File a Complaint" button available in seal

inside the 4fly.bet. The player must include all the details of your grievance so they can

investigate fully. All disputes must be recorded in writing via email so the complaint is correctly

recorded.

Self Exclusion

All self-exclusion requests via the "Self Exclusion" button available in seal inside the 4fly.bet,

will be processed confidentially. Information shared during this process will only be used to

enforce the exclusion within the Anjouan Gaming network and will not be disclosed unless

required by law or for official investigations. The self-exclusion applies solely to seguroplay.com

and does not extend to other gambling operators outside this network.